Returns & Exchanges Policy

Effective Date: July 20, 2026

At DANIEL WEAR LTD, we want you to shop with confidence. If you are not completely satisfied with your purchase, you may request a return or exchange in accordance with the policy below.

Please read this policy carefully before submitting a return or exchange request.

1. Company Information

DANIEL WEAR LTD

Website: https://danielwear.net

Business Address:

10-10A Wilfred Street

Newcastle upon Tyne

Tyne and Wear

United Kingdom

NE6 1JQ

Email: payment@danielwear.net

Telephone: +44 7462359365

2. Return Period

You may request a return within 30 calendar days from the date your order is delivered.

Requests submitted after the return period may not be accepted unless required by applicable law.

3. Conditions for Returns

To qualify for a return, products must:

• Be in their original condition.

• Be unworn, unused, and unwashed.

• Include all original tags, labels, and packaging.

• Be free from stains, odors, pet hair, or signs of use.

• Be accompanied by proof of purchase or the order confirmation.

We reserve the right to decline returns that do not meet these requirements.

4. Items Not Eligible for Return

For hygiene, safety, or promotional reasons, the following items are generally not eligible for return unless they are faulty or incorrectly supplied:

• Underwear

• Swimwear with removed hygiene seals

• Earrings and pierced jewelry

• Gift cards

• Personalized or customized products

• Final Sale or Clearance items identified as non-returnable

Nothing in this section affects your statutory consumer rights.

5. Exchanges

Eligible items may be exchanged for a different available size or color.

All exchanges are subject to stock availability.

If the requested replacement is unavailable, we may offer:

• A refund to the original payment method (where applicable);

• Store credit (where offered); or

• An alternative product selected by the customer, subject to any applicable price difference.

6. How to Start a Return

Before returning any item, please contact our Customer Support Team.

To help us process your request, please provide:

• Your order number

• Your full name

• The email address used for the purchase

• The item(s) you wish to return or exchange

• The reason for the request

• Photographs if the item is damaged, defective, or incorrect

Once your request has been reviewed, we will provide return instructions.

Returns sent without prior authorization may experience delays or may not be accepted.

7. Return Shipping Costs

If you are returning an item because:

• You changed your mind;

• You ordered the wrong size;

• You no longer want the product;

you are generally responsible for the return shipping costs.

If the return is due to:

• A damaged item;

• A manufacturing defect;

• An incorrect item shipped by us;

we will review the situation and, where appropriate, provide a suitable solution, which may include a replacement, reimbursement of reasonable return shipping costs, or a full refund.

8. Inspection and Refunds

After your returned item is received, it will be inspected to verify that it meets the conditions of this policy.

If approved, your refund will be issued to the original payment method used for the purchase.

Please allow 5–10 business days for the refund to be processed after approval. The time required for the funds to appear in your account depends on your payment provider or financial institution.

Original shipping charges are generally non-refundable unless the return results from our error or where required by law.

9. Damaged or Incorrect Orders

If your order arrives damaged, defective, or contains the wrong item, please contact us within 7 days of receiving your package.

To help us resolve the issue quickly, please include:

• Your order number

• A description of the issue

• Clear photographs of the product and packaging

We will investigate your request and provide an appropriate resolution as soon as reasonably possible.

10. Order Cancellations

Orders may be cancelled only before they have entered the shipping process.

Once an order has been dispatched, it can no longer be cancelled and must instead follow the return procedure described in this policy.

11. Consumer Rights

Nothing in this Returns & Exchanges Policy limits or excludes any rights you may have under applicable consumer protection laws.

Where local law provides additional protections, those rights will apply.

12. Changes to This Policy

We may update this Returns & Exchanges Policy from time to time to reflect changes in our business practices or legal obligations.

The latest version will always be available on our Website and will become effective upon publication.

13. Contact Us

If you have any questions regarding returns or exchanges, please contact us:

DANIEL WEAR LTD

Website: https://danielwear.net

Business Address:

10-10A Wilfred Street

Newcastle upon Tyne

Tyne and Wear

United Kingdom

NE6 1JQ

Email: payment@danielwear.net

Telephone: +44 7462359365

Customer Support Hours:

Monday – Friday

9:00 AM – 6:00 PM (GMT/BST)

We appreciate your trust in Daniel Wear and are committed to providing a fair, transparent, and efficient returns process.